Help
Questions
Who can buy?
The shop sells only to adults aged 18 and over. The age check at the entrance is not decoration: an order from a minor does not go through. MAPA registration SC-05419-8.000013/2008. Terms of purchase: /termos.
How does the order arrive?
Shipping leaves Blumenau through Melhor Envio (Correios and the carriers in the quote). Until the house's sandbox token is live, checkout still uses Medusa's per-state (UF) table. Factory address: Rua Euclides da Cunha, 1837, Velha — Blumenau — SC — 89036-730 — Brasil.
How do I track my shipment?
Use /rastreio with the public Melhor Envio code (the one that looks like ME…BR, not the label's internal UUID). If the page cannot find the shipment yet, send the code on WhatsApp (+55 47 99209-5777) or open a ticket at /conta/suporte. We never ask for the label's internal id in the public shop.
Which payment methods work right now?
At the public checkout, Pix through Woovi. Boleto and Parcelado (a Pix down payment plus the rest by card on Woovi's page) only come in once the house switches those methods on in the dashboard — the shop never stores card numbers.
Can I cancel an order?
The cancellation text is at /troca#cancelamento — there is no automatic button on this site. This FAQ does not repeat it. Open /conta/suporte with your order number, or message the house on WhatsApp.
How do I exchange or return?
Read /troca: 7 calendar days from delivery (CDC); an opened bottle falls outside the cooling-off right unless it arrived damaged or was the wrong product. Distance purchases: /termos. Tickets at /conta/suporte.
What does Sold out mean?
In the catalog and on the product sheet, Sold out means zero stock for that variant — the card fades and the button does not add to the bag. It is not an error after the click. When the batch comes back, the same sheet opens up again.
How do I reach the house?
Support +55 47 3325-1275, WhatsApp https://wa.me/5547992095777, email contato@xanadu.art.br. At /conta/suporte (once signed in) you open a ticket and follow its status on the same thread. If you write through /contact as a guest, the house replies to the email you gave. WhatsApp and the email above still work.
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